July 1st, 2023

Job Title: Client Account Manager

Company: SpikeFli Analytics Corp.

Location: Calgary, Alberta, Canada

About Us:

SpikeFli is a leading Telecom Expense Management (TEM) company based in the vibrant city of Calgary, Alberta. We specialize in helping businesses optimize their telecom expenses while providing top-notch service and innovative solutions. Our commitment to excellence has earned us a reputation as a trusted partner in the telecom industry.

Position Overview:

We are seeking a dynamic and client-focused individual to join our team as a Client Account Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, ensuring their telecom needs are met, and helping them maximize the value of our TEM services.

Key Responsibilities:

• Act as the primary point of contact for assigned clients, providing exceptional customer service and support.

• Understand and analyze clients' telecom needs, expenses, and usage patterns to identify opportunities for cost savings and efficiency improvements.

• Collaborate with clients to develop and execute telecom expense management strategies tailored to their specific goals and requirements.

• Manage and track telecom expenses, invoices, and contracts for clients, ensuring accuracy and compliance.

• Proactively identify and resolve billing discrepancies and service issues.

• Provide regular reports and updates to clients on their telecom expenses and savings achieved through our services.

• Stay current with industry trends and technologies to provide clients with informed recommendations.

• Work closely with our internal teams, including sales, technical support, and finance, to ensure seamless service delivery.

Qualifications:

• Bachelor's degree in business, telecommunications, or a related field.

• Previous experience in account management, preferably in the telecom or technology industry.

• Strong communication, negotiation, and interpersonal skills.

• Excellent problem-solving and analytical abilities.

• Knowledge of telecom expense management principles and practices is a plus.

• Proficiency in Microsoft Office Suite, especially Excel.

• Self-motivated with the ability to work independently and as part of a team.

• Client-centric mindset and a commitment to exceeding client expectations.

Why SpikeFli?

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and retirement plans.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.

• Be part of a dynamic team in a company dedicated to excellence in the telecom industry.

If you are a dedicated, client-focused professional with a passion for telecom expense management, we want to hear from you. Join SpikeFli in Calgary, Alberta, and help businesses thrive in the ever-evolving world of telecommunications.

How to Apply:

Please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for the Client Account Manager position at SpikeFli. Email your application to info@spikefli.com.

SpikeFli is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Application deadline: July 15th, 2023